This course targets Data Center Managers, Data Center Planners and Data Center Strategists that are responsible for overseeing, maintaining, managing & planning of Data Center capacities, efficiencies, availabilities and operations on for its intended purposes and designated footprints. The DCOS® course focuses on best practices to be applied, and mechanisms and methodologies to enhance the long-run objectives as well as the daily operations of Data Centers. It further teaches how to streamline processes, increase efficiency and productivity whilst maintaining high availability. The core concepts are based on demonstrated principles, which are optimized from lessons learned from Data Center front-runners such as Consultants, Managed Service Providers, and Data Center owners across varied industries.

 
 
 

DCOS® Syllabus

 
 
 

Intro

  • Data Center Operations Overview

Compliance

  • Data Center Assessment
  • Data Center Audit
  • Data Center Certification
  • Data Center Certification Types
  • Data Center Standards, Frameworks, BPs

Quality Systems

  • Quality Assurance
  • Quality Control
  • Quality Improvement

Business Continuity

  • Data Center Risk Factors
  • Business Continuity Management
  • Business Continuity Planning
  • RPO
  • RTO
  • Disaster Recovery Planning

Data Center Organizational Structure

  • Data Center Stakeholders
  • Open Process Framework
  • Data Center Operations Management Team
    • Data Center Business Manager
    • Data Center Topology Manager
    • Data Center Operations Manager
    • Data Center Node Operations Manager
    • Data Center Node Manager
    • Data Center SFI Manager
    • Data Center ITI Manager
    • Data Center Floor Manager
    • Data Center Site Manager
    • Data Center NOC Manager
    • Data Center S&S Manager
  • Relationships, Duties and Limitations

Human Resources

  • Principals of Data Center HR
  • People as Assets
  • People as People
  • Job Description
  • Recruitment
  • Benefits & Compensation
  • Orientation & Training
  • Performance & Evaluation
  • Retention Plan
  • Dismissal
  • Job Rotation
  • Skills Redundancy Plan
  • Data Center HR Challenges

Data Center Management

  • Cost Management
  • Asset Management
  • Equipment Lifecycle Management
  • Buy or Lease Evaluations
  • Warranties
  • Vendor Management
  • RAS, RFP, RFI, RFT, RFQ, IFB
  • Crises Management

Data Center Service Availability

  • SLAs
  • OLAs
  • SLRs
  • OLRs

Data Center Efficiency

  • Green Initiatives
  • KPI’s
  • OPEX Monitoring
  • DCIE, SEER, EER, COP, SPF
  • EUE and PUE v2
  • PUE Loopholes
  • Advanced PUE Concepts
  • Enhanced Cooling Efficiency
  • Increased Power Efficiency
  • Applied Virtualization
  • Utility Computing

Data Center Day-to-Day Operation

  • Data Center Policies & Procedures
  • Data Center SOPs
  • Data Center Checklists
  • Data Center WOs
  • Data Center SOWs
  • Data Center PTWs
  • Data Center Floor Management
  • Data Center Inventory Management
  • Commissioning & Decommissioning
  • Labeling Matrix & Methods
  • Business Office Management
  • Documentation Management
  • Data Center Micro Cleaning
  • Data Center Pest Control
  • Facilities Management
  • Computational Fluid Dynamics
  • Real-Time Monitoring
  • Thermal Imaging
  • Cooling System Maintenance Regime
  • Fire Protection Systems Management
  • Electrical Systems Maintenance Regime
  • Generator Testing
  • UPS Management & Testing
  • ITI Operations Management
  • ITSM, ITIL v.3
  • Loading Dock
  • Shipping & Receiving Area
  • Staging Area
  • VTS and Burn-In

Data Center Capacity Management

  • Capacity Management Concepts
  • Cost-Value-Efficiency Analysis
  • ABC
  • Capacity Management Activities
  • Capacity Management Process
  • ETL
  • Facility Capacities & Load
  • Structural Capacities & Load
  • Telecom Capacities & Load
  • IT Capacities & Load
  • Capacity Benchmarking
  • Capacity Trending
  • Capacity Modeling
  • Capacity Analytics
  • Capacity Planning Tools

Data Center Monitoring & Management

  • M&M Goals
  • Monitoring & Management Systems
  • Environment Monitoring System (EMS)
  • Electrical Power Management System (EPMS)
  • Building Management System (BMS)
  • Network Management System (NMS)
  • Data Center Infrastructure Management (DCIM)
  • Business Service Management (BSM)
  • M&M Reporting & Analytics
  • Support & Help Desk

Data Center Safety & Security Management

  • Safety Priorities & Plans
  • Emergency Types & Plans
  • Security Controls & Management
  • Visitor Types and Access
  • Penetration Testing and Techniques

Data Center Maintenance & Repair

  • Data Center Maintenance Regimes
  • Data Center Maintenance Grades
  • Maintenance Scope, Budget, Skillsets, and Impact
  • Maintenance Contracts
  • MTBF and TTR

Data Center Operations Soundness Quiz

Examination

 
 
 

IDCA Course Modules

 
 
 
IDCA offers a broad range of educational programs geared specifically to the data center: