The Data Center Operations Specialist (DCOS)® course focuses on the latest best practices and applied guidelines as to the effective mechanisms and methodologies to enhance the long-run objectives as well as the daily operations of data centers. It further teaches how to streamline processes, increase efficiency and productivity whilst maintaining high availability.
The Data Center Operations Specialist (DCOS)® course focuses on the latest best practices and applied guidelines as to the effective mechanisms and methodologies to enhance the long-run objectives as well as the daily operations of data centers. It further teaches how to streamline processes, increase efficiency and productivity whilst maintaining high availability.
Who Should Take This Course?
Data Center Managers
Operations and NOC Personnel
Data Center Project Managers
Data Center Technicians
Data Center Strategists
Data Center Architects
Business Executives
Data Center Stakeholders
What You Will Learn
How to manage data centers
How to operate data centers
Data center infrastructure maintenance
Data center policies and procedures
Day-to-day data center operational management
HR, vendor, 3rd-party, SLA & OLA management
Advanced data center efficiency concepts
Key data center optimization mechanisms
Day 1
Data Center Operations Overview
Data Center Operations Definition
Data Center Operations Activities
Operational Availability
Data Center Assessment
Data Center Audit
Data Center Certification
Standards, Frameworks, BPs
The Infinity Paradigm (Review)
Other Standards, Frameworks & BPs
Governance Definition
Governance Objectives, Goals & processes
Management Objectives, Goals & processes
Governance & Menagement transition Matrix
Risk Factors
Risk Manegement Definition & Objectives
Quantitative Risk Assessment
Qualitative Risk Assessment
Risk Treatment
Residual Risks
Risk Assessment Methodologies
NIST-800-30
OCTAVE
CRAMM
ISO27005
FRAP
Spanning Tree
Failure Mode & Effect analysis
BC Overview
BC Phases
Threat Assessment and Risk MAnagement
Business Impact Analysis, RPO, RTO
Disaster Recovery & DR strategies
Crisis Management
Testing, Training & Awarness
Maintenance
BC Advice
Quality Assurance
Quality Control
Quality Improvement
Day 2
Data Center OrganizationalStructure
Open Process Framework
Standard DC Organizational chart
Data Center Business Manager
Data Center Topology Manager
Data Center Operations Manager
Data Center Node Operations Manager
Data Center Node Manager
Data Center SFI Manager
Data Center ITI Manager
Data Center Floor Manager
Data Center Site Manager
Data Center NOC Manager
Data Center S&S Manager
Principles of DC HR
Job Description
Recruitment
Benefits & Compensation
Orientation & Training
Performance & Evaluation
Retention Plan
Dismissal
Job Rotation
Skills Redundancy Plan
Data Center HR Challenges
Cost Management
Asset Management
Equipment Lifecycle Management
Buy or Lease Evaluations
Warranties
Vendor Management
RAS, RFP, RFI, RFT, RFQ, IFB
Crisis Management
Service Level Agreement - SLA
Service Level Report - SLR
Operational Level Agreement - OLA
Operational Level Report - OLR
PUE, DCIE, SEER, EER, COP, SPF
PUE Loopholes, PUE v2
Green Initiatives
Enhanced Cooling Efficiency
Increased Power Efficiency
Virtualization
Data Center Policies & Procedures
Data Center SOPs
Data Center Checklists
Data Center WOs
Data Center SOWs
Data Center PTWs
Data Center Floor Management
Data Center Inventory Management
Commissioning & Decommissioning
Labeling Matrix & Methods
Business Office Management
Documentation Management
Data Center Micro Cleaning
Data Center Pest Control
Facilities Management
Computational Fluid Dynamics
Real-Time Monitoring
Thermal Imaging
Cooling System Maintenance Regime
Fire Protection Systems Management
Electrical Systems Maintenance Regime
Generator Testing
UPS Management & Testing
IT Operations Management
ITSM, ITIL v.3
Loading Dock
Shipping & Receiving Area
Staging Area
Day 3
Capacity Management Concepts
Cost-Value-Efficiency Analysis
ABC
Capacity Management Activities
Capacity Management Process
ETL
Facility Capacities & Load
Structural Capacities & Load
Telecom Capacities & Load
IT Capacities & Load
Capacity Benchmarking
Capacity Trending
Capacity Modeling
Capacity Analytics
Capacity Planning Tools
M&M Goals
Monitoring & Management Systems
Environment Monitoring System (EMS)
Electrical Power Management System (EPMS)
Building Management System (BMS)
Network Management System (NMS)
Data Center Infrastructure Management (DCIM)
Business Service Management (BSM)
M&M Reporting & Analytics
Support & Help Desk
General Concepts
M & R Levels
Reactive
Unplanned
Planned
Intelligent
Infinity
Maintenance Contracts
Safety Instructions
Emergency Planning
Security Aspects
Physical Security
Visitor Access
IT Security
Assigning scores to DC Operations' related general statements
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