This course targets Managers, Executives, Directors, Strategic Planners and/or Professionals who are engaged with operational aspects of live and running data centers. From the disaster recovery planning to health and safety criteria to capacity planning, enhancement and upgrade management, risk mitigation and migration principals to growth modeling and schemes, HR roles and responsibilities, vendor and contract management of OLAs and SLAs are all covered and effectively outlined in the program.
The DCOM® generates distinguished data center operational managers, architects, service providers and mentors and enables them to have leading roles in high-availability Data Center Operations.
Become DCOM® Certified
DCOM® Syllabus
Day 1Data Center Infrastructure Specialist (DCIS)®
- Data Center Overview
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Data Center History
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Data Center Definitions
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The Data Center Beast
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Data Center Downtime & Outage
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Present Data Center Standards
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Future of Data Center Standards
- The Infinity Paradigm
-
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Application Ecosystem (AE)℠
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Core & Pyramid Models
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The Organization
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The 7 Abstraction Layers
- Application Layer
- Platform Layer
- Compute Layer
- ITI Layer
- SFI Layer
- Site Layer
- Topology Layer
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Application Delivery Model (ADM)
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Application Delivery Infrastructure (ADI)
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Data Center Node (DCN)
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Logical Infrastructure
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Physical Infrastructure
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- Grading Systems
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Data Center Tiers & Classes
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Data Center Grade Levels
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AER, OER, EER, RER, SER
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Efficacy Score Rating
- Data Center Development
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Data Center Tiers & Classes
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Data Center Development Process
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Data Center Phases
- Site, Civil & Architecture
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Data Center Site Selection & Criteria
Data Center Site Proximity, Hazard & Risks
Data Center Topology
Data Center Structure
Data Center Construction
Data Center Interior Fit-out
Data Center Space Relationships
Data Center CR, ER, MDA, HDA and ZDA
Data Center Raised Floor System
Data Center Grounding & Bounding
Data Center Earthing
- Power Systems
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Data Center Site Selection & Criteria
Logical Electrical Flow
DC, AC, W, AV Rates and Concepts
Utility Service
High Voltage Systems
Switchgear
Transformers
Low Voltage Systems
Uninterruptible Power Supply (UPS) Systems
UPS Configurations
Battery and Battery Types
Generators
Fuel Tanks
Power Distribution
ATS, STS
Power Cabling
Busbar Trunking System (BTS)
EPO
Grounding
Lightning Protection System
Alternative Power Sources
EF, MF, EMF, EMI
EMF & EMP Shielding
Day 2Data Center Infrastructure Specialist (DCIS)®
- Data Center Cooling
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Environmental Air
Cooling Capacity
Precision Cooling
Direct Expansion (DX) Systems
Non-DX Systems
Cooling Methodologies
Cold-Aisle / Hot- Aisle
CRAC/CRAH
Cooling Topologies:
Open CRAC Systems
Aisle Containment (Cold & Hot)
In-Row Cooling
In-Rack Cooling
Cooling Towers
Chillers
Data Center Water Supply
- Fire Protection
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Fire Types and Classes
Smoke and Heat Detection
Aspiratory Detection and Sensing
Sprinkler Systems
Gas Suppression Systems & Agents (FM200, Novec, etc.)
Fire Prevention Technology
Data Center Safety
- Data Center Security
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Physical Infrastructure Security
CCTV
Access Control
Mantraps
Barbwires
Security Protocols & Procedures
IT Infrastructure Security
- Data Center Structured Cabling
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Cabling Layout
Patching & Termination
Labeling
Intelligence
- IT Infrastructure
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System
Storage
Networks
Virtualization & Cloud
External Telecom Connectivity
High Availability Designs
- Data Center Efficiency
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Cost of Energy
Power Usage
Power Usage Effectiveness (PUE)
Data Center Infrastructure Efficiency (DCIE)
Applications and Hosting Models
Applications
Application Delivery Architecture
App Tiers
Colo vs Managed Hosting
ASP Hosting
Public & Private Clouds
- Data Center Efficiency
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Cost of Energy
Power Usage
Power Usage Effectiveness (PUE)
Data Center Infrastructure Efficiency (DCIE)
Applications and Hosting Models
Applications
Application Delivery Architecture
App Tiers
Colo vs Managed Hosting
ASP Hosting
Public & Private Clouds
- Monitoring and Management
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MMS, EMS, EPMS, BMS
Temperature Monitoring
Leak Detection
Integration
- Network Operation Center (NOC)
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Systems
Procedures
Control
- Data Center Trends
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Latest Data Center Technology Trends
Latest Data Center Industry Trends
Day 3Data Center Operations Specialist (DCOS)®️®️
- Intro
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Data Center Operations Overview
- Compliance
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Data Center Assessment
Data Center Audit
Data Center Certification
Data Center Certification Types
Data Center Standards, Frameworks, BPs
- Quality Systems
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Quality Assurance
Quality Control
Quality Improvement
- Business Continuity
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Data Center Risk Factors
Business Continuity Management
Business Continuity Planning
RPO
RTO
Disaster Recovery Planning
- Data Center Organizational Structure
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Data Center Stakeholders
Open Process Framework
Data Center Operations Management Team
Data Center Business Manager
Data Center Topology Manager
Data Center Operations Manager
Data Center Node Operations Manager
Data Center Node Manager
Data Center SFI Manager
Data Center ITI Manager
Data Center Floor Manager
Data Center Site Manager
Data Center NOC Manager
Data Center S&S Manager
Relationships, Duties and Limitations
- Human Resources
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Principals of Data Center HR
People as Assets
People as People
Job Description
Recruitment
Benefits & Compensation
Orientation & Training
Performance & Evaluation
Retention Plan
Dismissal
Job Rotation
Skills Redundancy Plan
Data Center HR Challenges
Day 4Data Center Operations Specialist (DCOS)®️®️
- Data Center Management
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Cost Management
Asset Management
Equipment Lifecycle Management
Buy or Lease Evaluations
Warranties
Vendor Management
RAS, RFP, RFI, RFT, RFQ, IFB
Crises Management
- Data Center Service Availability
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SLAs
OLAs
SLRs
OLRs
- Data Center Efficiency
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Green Initiatives
KPI’s
OPEX Monitoring
DCIE, SEER, EER, COP, SPF
EUE and PUE v2
PUE Loopholes
Advanced PUE Concepts
Enhanced Cooling Efficiency
Increased Power Efficiency
Applied Virtualization
Utility Computing
- Data Center Day-to-Day Operation
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Data Center Policies & Procedures
Data Center SOPs
Data Center Checklists
Data Center WOs
Data Center SOWs
Data Center PTWs
Data Center Floor Management
Data Center Inventory Management
Commissioning & Decommissioning
Labeling Matrix & Methods
Business Office Management
Documentation Management
Data Center Micro Cleaning
Data Center Pest Control
Facilities Management
Computational Fluid Dynamics
Real-Time Monitoring
Thermal Imaging
Cooling System Maintenance Regime
Fire Protection Systems Management
Electrical Systems Maintenance Regime
Generator Testing
UPS Management & Testing
ITI Operations Management
ITSM, ITIL v.3
Loading Dock
Shipping & Receiving Area
Staging Area
VTS and Burn-In
Day 5Data Center Operations Specialist (DCOS)®️®️
- Data Center Capacity Management
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Capacity Management Concepts
Cost-Value-Efficiency Analysis
ABC
Capacity Management Activities
Capacity Management Process
ETL
Facility Capacities & Load
Structural Capacities & Load
Telecom Capacities & Load
IT Capacities & Load
Capacity Benchmarking
Capacity Trending
Capacity Modeling
Capacity Analytics
Capacity Planning Tools
- Data Center Monitoring & Management
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M&M Goals
Monitoring & Management Systems
Environment Monitoring System (EMS)
Electrical Power Management System (EPMS)
Building Management System (BMS)
Network Management System (NMS)
Data Center Infrastructure Management (DCIM)
Business Service Management (BSM)
M&M Reporting & Analytics
Support & Help Desk
- Data Center Safety & Security Management
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Safety Priorities & Plans
Emergency Types & Plans
Security Controls & Management
Visitor Types and Access
Penetration Testing and Techniques
- Data Center Maintenance & Repair
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Data Center Maintenance Regimes
Data Center Maintenance Grades
Maintenance Scope, Budget, Skillsets, and Impact
Maintenance Contracts
MTBF and TTR
IDCA Course Modules
IDCA offers a broad range of educational programs geared specifically to the data center:
- DCIS®Data Center Infrastructure Specialist
- DCES®Data Center Engineering Specialist
- DCOS®Data Center Operations Specialist
- DCTP®Data Center Technology Professional
- DCOM®Data Center Operations Manager
- DCIE®Data Center Infrastructure Expert
- DCE®Data Center Expert
- DCM®Data Center Manager
- DCA®Data Center Authority
Data Center Infrastructure Specialist®
2-Day Certification Course
This course is fundamental for executives, data center owners, managers, and operators, to enrich their knowledge beyond the industry buzzwords. The DCIS course provides end-to-end coverage of the mission critical infrastructure systems that support typical Data Centers and environments with high availability requirements. The course will provide full understanding of the main components that comprise the Data Center build, highlighting benefits of each, to allow for the most appropriate system and component selection.




Data Center Engineering Specialist®
3-Day Certification Course
This course targets professionals who intend to become experts in the data center field. It caters extensive information to Infrastructure Architects, Designers, Consultants and Auditors, as well as facility operators, IT managers, application managers, engineers and project managers. The DCES course empowers Infrastructure Specialists (DCIS)® with selection and design knowledge that will assist engineers in formulating the appropriate framework for their Data Centers. The course will also enhance the awareness of stakeholders and enable the precise appraisal of their Data Center investments through Value Engineering (VE), leading to higher availability, reliability, efficiency, reliance, security, safety and capacity at optimized costs.




Data Center Operations Specialist®
3-Day Certification Course
This course targets Data Center Mangers, Data Center Planners and Data Center Strategists that are responsible for overseeing, maintaining, managing & planning of Data Center capacities, efficiencies, availabilities and operations on for its intended purposes and designated footprints. The DCOS® course focuses on best practices to be applied, and mechanisms and methodologies to enhance the long-run objectives as well as the daily operations of Data Centers. It further teaches how to streamline processes, increase efficiency and productivity whilst maintaining high availability. The core concepts are based on demonstrated principles, which are optimized from lessons learned across Data Center front-runners such as Consultants, Managed Service Providers, and Data Center owners across varied industries.




Data Center Technology Professional®
3-Day Certification Course
This course is aimed for Data Center Operation Managers® and Data Center Infrastructure Experts® who are in charge of planning data center technology roadmaps. The DCTP® course unwraps the true essence of technologies in and around the Data Center space. The new trends, recommendations, and the data center components that posses the finest design and selection criteria most suitable to prolong the life of the Data Center, save costs, increase efficiency, lower risks, and offer sustainable and optimum features. Various technologies from each category are showcased and compared with the available alternatives, legacy systems and other technology routes that differ based on the design topology and strategic planning of every data center.




Data Center Operations Manager®
5-Day Certification Course
This course targets Managers, Executives, Directors, Strategic Planners and/or Professionals who are engaged with operational aspects of live and running data centers. From the disaster recovery planning to health and safety criteria to capacity planning, enhancement and upgrade management, risk mitigation and migration principals to growth modeling and schemes, HR roles and responsibilities, vendor and contract management of OLAs and SLAs are all covered and effectively outlined in the program. The DCOM® generates distinguished data center operational managers, architects, service providers and mentors and enables them to have leading roles in high-availability Data Center Operations.




Data Center Infrastructure Expert®
5-Day Certification Course
This course targets developing experts who can lead the data center industry as consultants, architects, subject matter experts. It provides professionals the right skill sets from the foundational concepts to the engineering, design, grading concepts, which are driven by the industry’s live experiences and best practices. It clarifies the taboos in the industry, the gray areas where all providers, operators, engineers and experts continuously argue and question and resolves ambiguities in the expert’s mind as to how to plan, design and build data centers. The DCIE® requires achievement of unparalleled and thorough understanding of Data Center Infrastructure fundamentals of Engineering & Design.




Data Center Expert®
8-Day Certification Course
This course is aimed for Data Center Experts who desire to posses the right skill sets for architecting, engineering, designing and planning data center across industries. It covers power, cooling, safety, security, ICT, application and standardization parameters in developing, designing and building of the Data Center. The DCE® equips infrastructure experts with technology roadmaps, to aid in the design & appraisal of Data Centers, to ensure modularity and flexibility for growth and enhancement of sustainable reliability, efficiency and availability.




Data Center Manager®
8-Day Certification Course
This course is aimed for Data Center Managers who are not only in charge of data center operations, but the entire data center management cycle. It covers the management concepts, challenges, capacities, plans and strategies as well as technology aspects and deciding factors in determining and implementing best management principles. The DCM® certification strengthens the operational awareness of future technologies, leading to effective management of data centers by enhancing and preparing professionals for process advancements.



