This course targets Managers, Executives, Directors, Strategic Planners and/or Professionals who are engaged with operational aspects of live and running data centers. From the disaster recovery planning to health and safety criteria to capacity planning, enhancement and upgrade management, risk mitigation and migration principals to growth modeling and schemes, HR roles and responsibilities, vendor and contract management of OLAs and SLAs are all covered and effectively outlined in the program.

The DCOM® generates distinguished data center operational managers, architects, service providers and mentors and enables them to have leading roles in high-availability Data Center Operations.

 

Become DCOM® Certified

 
 
 

DCOM® Syllabus

 
 
 

Day 1Data Center Infrastructure Specialist (DCIS)®

Data Center Overview
  • Data Center History
  • Data Center Definitions
  • The Data Center Beast
  • Data Center Downtime & Outage
  • Present Data Center Standards
  • Future of Data Center Standards
The Infinity Paradigm
  • Application Ecosystem (AE)℠
  • Core & Pyramid Models
  • The Organization
  • The 7 Abstraction Layers
    • Application Layer
    • Platform Layer
    • Compute Layer
    • ITI Layer
    • SFI Layer
    • Site Layer
    • Topology Layer
  • Application Delivery Model (ADM)
  • Application Delivery Infrastructure (ADI)
  • Data Center Node (DCN)
  • Logical Infrastructure
  • Physical Infrastructure
Grading Systems
  • Data Center Tiers & Classes
  • Data Center Grade Levels
  • AER, OER, EER, RER, SER
  • Efficacy Score Rating
Data Center Development
  • Data Center Tiers & Classes
  • Data Center Development Process
  • Data Center Phases
Site, Civil & Architecture
  • Data Center Site Selection & Criteria
  • Data Center Site Proximity, Hazard & Risks
  • Data Center Topology
  • Data Center Structure
  • Data Center Construction
  • Data Center Interior Fit-out
  • Data Center Space Relationships
  • Data Center CR, ER, MDA, HDA and ZDA
  • Data Center Raised Floor System
  • Data Center Grounding & Bounding
  • Data Center Earthing
Power Systems
  • Data Center Site Selection & Criteria
  • Logical Electrical Flow
  • DC, AC, W, AV Rates and Concepts
  • Utility Service
  • High Voltage Systems
  • Switchgear
  • Transformers
  • Low Voltage Systems
  • Uninterruptible Power Supply (UPS) Systems
  • UPS Configurations
  • Battery and Battery Types
  • Generators
  • Fuel Tanks
  • Power Distribution
  • ATS, STS
  • Power Cabling
  • Busbar Trunking System (BTS)
  • EPO
  • Grounding
  • Lightning Protection System
  • Alternative Power Sources
  • EF, MF, EMF, EMI
  • EMF & EMP Shielding

Day 2Data Center Infrastructure Specialist (DCIS)®

Data Center Cooling
  • Environmental Air
  • Cooling Capacity
  • Precision Cooling
  • Direct Expansion (DX) Systems
  • Non-DX Systems
  • Cooling Methodologies
  • Cold-Aisle / Hot- Aisle
  • CRAC/CRAH
  • Cooling Topologies:
    • Open CRAC Systems
    • Aisle Containment (Cold & Hot)
    • In-Row Cooling
    • In-Rack Cooling
  • Cooling Towers
  • Chillers
  • Data Center Water Supply
Fire Protection
  • Fire Types and Classes
  • Smoke and Heat Detection
  • Aspiratory Detection and Sensing
  • Sprinkler Systems
  • Gas Suppression Systems & Agents (FM200, Novec, etc.)
  • Fire Prevention Technology
  • Data Center Safety
Data Center Security
  • Physical Infrastructure Security
  • CCTV
  • Access Control
  • Mantraps
  • Barbwires
  • Security Protocols & Procedures
  • IT Infrastructure Security
Data Center Structured Cabling
  • Cabling Layout
  • Patching & Termination
  • Labeling
  • Intelligence
IT Infrastructure
  • System
  • Storage
  • Networks
  • Virtualization & Cloud
  • External Telecom Connectivity
  • High Availability Designs
Data Center Efficiency
  • Cost of Energy
  • Power Usage
  • Power Usage Effectiveness (PUE)
  • Data Center Infrastructure Efficiency (DCIE)
  • Applications and Hosting Models
  • Applications
  • Application Delivery Architecture
  • App Tiers
  • Colo vs Managed Hosting
  • ASP Hosting
  • Public & Private Clouds
Data Center Efficiency
  • Cost of Energy
  • Power Usage
  • Power Usage Effectiveness (PUE)
  • Data Center Infrastructure Efficiency (DCIE)
  • Applications and Hosting Models
  • Applications
  • Application Delivery Architecture
  • App Tiers
  • Colo vs Managed Hosting
  • ASP Hosting
  • Public & Private Clouds
Monitoring and Management
  • MMS, EMS, EPMS, BMS
  • Temperature Monitoring
  • Leak Detection
  • Integration
Network Operation Center (NOC)
  • Systems
  • Procedures
  • Control
Data Center Trends
  • Latest Data Center Technology Trends
  • Latest Data Center Industry Trends
Examination

Day 3Data Center Operations Specialist (DCOS)®️®️

Intro
  • Data Center Operations Overview
Compliance
  • Data Center Assessment
  • Data Center Audit
  • Data Center Certification
  • Data Center Certification Types
  • Data Center Standards, Frameworks, BPs
Quality Systems
  • Quality Assurance
  • Quality Control
  • Quality Improvement
Business Continuity
  • Data Center Risk Factors
  • Business Continuity Management
  • Business Continuity Planning
  • RPO
  • RTO
  • Disaster Recovery Planning
Data Center Organizational Structure
  • Data Center Stakeholders
  • Open Process Framework
  • Data Center Operations Management Team
  • Data Center Business Manager
  • Data Center Topology Manager
  • Data Center Operations Manager
  • Data Center Node Operations Manager
  • Data Center Node Manager
  • Data Center SFI Manager
  • Data Center ITI Manager
  • Data Center Floor Manager
  • Data Center Site Manager
  • Data Center NOC Manager
  • Data Center S&S Manager
  • Relationships, Duties and Limitations
Human Resources
  • Principals of Data Center HR
  • People as Assets
  • People as People
  • Job Description
  • Recruitment
  • Benefits & Compensation
  • Orientation & Training
  • Performance & Evaluation
  • Retention Plan
  • Dismissal
  • Job Rotation
  • Skills Redundancy Plan
  • Data Center HR Challenges

Day 4Data Center Operations Specialist (DCOS)®️®️

Data Center Management
  • Cost Management
  • Asset Management
  • Equipment Lifecycle Management
  • Buy or Lease Evaluations
  • Warranties
  • Vendor Management
  • RAS, RFP, RFI, RFT, RFQ, IFB
  • Crises Management
Data Center Service Availability
  • SLAs
  • OLAs
  • SLRs
  • OLRs
Data Center Efficiency
  • Green Initiatives
  • KPI’s
  • OPEX Monitoring
  • DCIE, SEER, EER, COP, SPF
  • EUE and PUE v2
  • PUE Loopholes
  • Advanced PUE Concepts
  • Enhanced Cooling Efficiency
  • Increased Power Efficiency
  • Applied Virtualization
  • Utility Computing
Data Center Day-to-Day Operation
  • Data Center Policies & Procedures
  • Data Center SOPs
  • Data Center Checklists
  • Data Center WOs
  • Data Center SOWs
  • Data Center PTWs
  • Data Center Floor Management
  • Data Center Inventory Management
  • Commissioning & Decommissioning
  • Labeling Matrix & Methods
  • Business Office Management
  • Documentation Management
  • Data Center Micro Cleaning
  • Data Center Pest Control
  • Facilities Management
  • Computational Fluid Dynamics
  • Real-Time Monitoring
  • Thermal Imaging
  • Cooling System Maintenance Regime
  • Fire Protection Systems Management
  • Electrical Systems Maintenance Regime
  • Generator Testing
  • UPS Management & Testing
  • ITI Operations Management
  • ITSM, ITIL v.3
  • Loading Dock
  • Shipping & Receiving Area
  • Staging Area
  • VTS and Burn-In

Day 5Data Center Operations Specialist (DCOS)®️®️

Data Center Capacity Management
  • Capacity Management Concepts
  • Cost-Value-Efficiency Analysis
  • ABC
  • Capacity Management Activities
  • Capacity Management Process
  • ETL
  • Facility Capacities & Load
  • Structural Capacities & Load
  • Telecom Capacities & Load
  • IT Capacities & Load
  • Capacity Benchmarking
  • Capacity Trending
  • Capacity Modeling
  • Capacity Analytics
  • Capacity Planning Tools
Data Center Monitoring & Management
  • M&M Goals
  • Monitoring & Management Systems
  • Environment Monitoring System (EMS)
  • Electrical Power Management System (EPMS)
  • Building Management System (BMS)
  • Network Management System (NMS)
  • Data Center Infrastructure Management (DCIM)
  • Business Service Management (BSM)
  • M&M Reporting & Analytics
  • Support & Help Desk
Data Center Safety & Security Management
  • Safety Priorities & Plans
  • Emergency Types & Plans
  • Security Controls & Management
  • Visitor Types and Access
  • Penetration Testing and Techniques
Data Center Maintenance & Repair
  • Data Center Maintenance Regimes
  • Data Center Maintenance Grades
  • Maintenance Scope, Budget, Skillsets, and Impact
  • Maintenance Contracts
  • MTBF and TTR
Data Center Operations Soundness Quiz
Examination
 
 
 

IDCA Course Modules

 
 
 
IDCA offers a broad range of educational programs geared specifically to the data center: